No matter how large or small, businesses need to have a plan in place to deal with customers who default on their repayments agreements. Whether this is handled internally or externally, collections needs to be handled sensitively and by someone who you can trust, which is where Wescot Credit Services can help.

Wescot are the UK’s largest debt collections agency, with a portfolio of clients covering many big brand household names. With a strong workforce of 650 employees based across three offices in Glasgow, Hull and Saltcoats, Wescot’s team of experts are currently working to recover balances on well over five customers.

Whilst recouping funds for clients in a professional and fair manner is the core of Wescot’s business, they also provide additional services such as trace, trace & contact / cure. Trace refers to companies like Wescot utilising their verified database, and other in house resources to ascertain the correct contact details for customers, verifying key information in relation to them and then dealing with the contact in the most appropriate / agreed way.

Wescot Credit Services recently partnered with secured leading specialists Swift Advances, to provide a sublime trade support service which allowed Swift to fulfil their remediation plan. Swift Advances’ brief involved needing assistance to track down 2,000 ex-customers, and Wescot’s ‘Locate’ range of products fitted the bill perfectly.

This one-off project from Swift Advances posed an easy challenge for the Wescot team as they set about undertaking this remediation exercise in a professional and ethical manner. The purpose of this project from Swifts perspective was to gather ex-customer intelligence through Wescot, in order to issue small refunds to those who had overpaid on their loans.

Wescot’s process to gather this intelligence was highly efficient; they were able to trace 80% of the contacts required very quickly, which substantially exceeded Swift’s expectations.

Wescot have the skills and expertise to undertake trace activity and lead generation throughout client’s customer lifecycle. If for instance, contact is lost, Wescot are well equipped to source and verify new details because in this day and age, it is simply not viable for businesses to waste money on trying to get in touch using non-validated information.

Wescot fully appreciate that tracing and contact products are now a vital element of customer service, and in some instances remediation is required to resolve past process issues.

As Wescot Credit Services continues to lead the way in supplying high profile organisations with agency collections and tracing support services, they are keen to re-iterate the importance of place in client’s requirements as the heart of their business.